FAQs

What is the return/cancellation/exchange policy?

• ORDERS CANNOT BE MODIFIED ONCE YOU PLACE THEM. 
• Returns must be initiated within 7 DAYS of the original order's arrival date. Please send Goose Buckets Support the following: 1. Your order number. 2. The item(s) you wish to return and the reason (may require photographic proof)
• We do not issue refunds on orders that have completed payment and shipped. 
• Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: Based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..)
• Customers are responsible for return shipping costs. 
• Return Tracking Number is REQUIRED in order to process refunds/exchanges. At this time, we are unable to process direct exchanges. Exchanges are treated like returns. Customer will be provided store credit which will allow you to order a replacement.
• Please note that original shipping costs are non-refundable.
• Orders on SALE are not eligible for any modifications, returns, or exchanges. Items are sold as is on sale.